Frequentlyasked questions

Guac is an AI-powered cryptocurrency trading platform that helps users automate their trading strategies. Our platform uses machine learning algorithms to analyze market trends, execute trades, and optimize returns 24/7, making cryptocurrency trading more accessible to everyone regardless of their experience level.

Creating an account with Guac is simple. Click the 'Sign Up' button on our homepage, enter your email address, create a secure password, and verify your email. Once verified, you can complete your profile and connect your exchange accounts to start trading.

Guac supports over 100 cryptocurrency exchanges, including major platforms like Binance, Coinbase Pro, Kraken, FTX, Huobi, and many more. We're constantly adding support for new exchanges. You can view the full list on our Supported Exchanges page.

Yes, security is our top priority. We use industry-standard encryption protocols to protect your data. We never store your exchange API secret keys on our servers in plain text. All sensitive data is encrypted, and we implement strict access controls. Additionally, we offer two-factor authentication (2FA) for an extra layer of security.

Our AI trading system analyzes vast amounts of market data, including price movements, trading volumes, order book data, and social sentiment. It identifies patterns and trends that might not be visible to human traders. Based on this analysis, it executes trades according to predefined strategies and risk parameters that you set. The system continuously learns and adapts to changing market conditions to optimize performance.

We offer several subscription tiers to meet different needs and budgets. Our plans range from a basic tier for beginners to advanced options for professional traders. Each plan includes different features, trading limits, and priority support levels. You can view detailed pricing information on our Pricing page. We also offer a free trial period for new users to test our platform.

Yes, you can cancel your subscription at any time from your account settings. If you cancel, you'll continue to have access to your paid features until the end of your current billing period. We don't offer refunds for partial months, but you won't be charged for the next billing cycle after cancellation.

No, Guac is designed to be user-friendly for traders of all experience levels. You don't need any coding knowledge to use our platform. We provide intuitive interfaces for setting up and managing your trading strategies. However, for advanced users who want more customization, we do offer options to implement custom strategies using our API.

To connect your exchange accounts, go to the 'Exchanges' section in your dashboard, select the exchange you want to connect, and follow the instructions to generate and enter your API keys. We only require the permissions necessary for trading (read and trade permissions). We never ask for withdrawal permissions for security reasons. See our Exchange Settings guide.

Currently, Guac is in its beta phase and only has support for a signal-based trading strategy using our AI Grading System. We plan to roll out support for a variety of trading strategies, including:

• Grid Trading · Automatically buys low and sells high within a price range
• DCA · Systematically invests at regular intervals
• Trend Following · Identifies and follows market trends
• Mean Reversion · Capitalizes on price returns to the mean
• Arbitrage · Exploits price differences across exchanges
• Custom Strategies · Create your own or use community-created strategies

Guac provides comprehensive performance tracking through your dashboard. You can view real-time statistics, historical performance, profit/loss metrics, and detailed trade logs. We also offer customizable reports and analytics to help you understand your trading performance and identify areas for improvement.

Yes, Guac is fully responsive and works on all devices. We also offer a dedicated mobile app for Android, allowing you to monitor your trades, adjust strategies, and receive alerts on the go. The mobile app for iOS will be available down the line.

Guac includes built-in risk management features to help protect your assets during market volatility. You can set stop-loss limits, maximum drawdown parameters, and other risk controls. Our AI system is also designed to detect unusual market conditions and can automatically adjust trading behavior or pause trading based on your risk settings.

Guac doesn't hold your funds directly. Your assets remain in your connected exchange accounts. To withdraw funds, you'll need to do so directly from your exchange. This adds an extra layer of security as Guac never has withdrawal access to your accounts.

Guac is available worldwide, but the availability of certain features may depend on your location and local regulations. Some exchanges we integrate with may have their own geographical restrictions. Please check our Terms of Service or contact our support team for specific information about availability in your country.